Internal service - its advantages for the company and customers

I have often encountered the opinion that anyone can install carpets. The fitters bring in a roll and kick it up and the job is done. In my many years of work, I have seen thousands of installations by various installation teams and, on the basis of this knowledge, I can say that 95% of all complaints I have encountered from investors were due to one main reason - the work was carried out by subcontracted teams working for an intermediary and not directly for the investor. I am already briefly explaining what basic benefits we will get from a company that has its own subcontracting teams and what problems investors have encountered who have believed in the assurances of intermediaries.

•  If they are company employees, the company has control over them. I once met a client whose team disappeared after two days' work - after the investor called the manager, it turned out that they had received a better job offer - the intermediary was powerless, and the client's fate is unknown.
• You can invest in a full-time employee - train them, equip them with good and expensive tools. I saw a team consisting of a cook, a painter and a student. The intermediary only equipped them with a knife to cut the carpet.
• In a company that employs fitters, certain working standards can be implemented, rules that apply to all workers, the work is done with identical care and high quality, no matter which worker does it. I met with a client who was looking for someone to try and salvage a badly installed carpet. He used a company that had subcontractors and once a crew arrived who did all the work ok, the second time, however, one who....
• In a large and stable company, there is a guarantee for the services provided. We have someone to turn to, someone to supervise the work and take responsibility for it. I have met many times with investors who told me that after the work was done, there was a serious fault, after reporting it, the realtor and the installation company came, they looked at the fault and that was all they did about it. Then they simply stopped taking calls from the builder.

I could go on and on. That is not the point. Perhaps I can illustrate with an example. Who would you entrust your money to carry it to the bank if you could choose. To a professional, well-equipped security firm? Or to some random passer-by who wants to make money and claims that it is such an easy, safe job that you do not need to know anything about it and he can do it himself?